"Their response time was wonderful. It makes a difference that Zigzag has an internal QC review process, especially when we utilise auditors globally" International Biotech Company
our business continuity services
Zigzag offers the following services regarding Business Continuity / Disaster Recovery (BC/DR) and Business Continuity Plan (BCP) development:
Initial BC/DR assessment to determine level of planning and preparation required
Bespoke development of a BCP and/or BC/DR Plan including testing documents
SOP preparation to complement the BCP and/or BC/DR
Tabletop or scenario-based testing oversight to evaluate the Plan’s feasibility and effectiveness and associated testing results report
Onsite implementation of BCP and/or BC/DR Plan
Training provided to the entire organisation, or specialised teams/groups of responsible personnel
Additional services (optional):
Vendor identification and qualification (for those vendors to be used in BC/DR procedures [e.g., fuel companies, paper drying services, health care laboratories, offsite storage firms])
What is a BCP?
A management approved document describing systems and processes to prevent and recover from potential threats to an organisation, to ensure personnel and organisational assets are not only protected but able to function in the event of a disaster.
Is a BCP the same as a BC/DR Plan?
No. A BCP addresses planning and is a component of a BC/DR Plan. The ‘Disaster Recovery’ (DR) portion of the plan addresses how to recover data and records in the event of a disaster. Often, the BCP and DR are combined into one document (BC/DR) for convenience and completeness.
Does my organisation need a BCP or BC/DR Plan?
Yes. Organizations should have an approved plan in place to ensure data integrity and patient safety, regardless of an organisation’s size.
What should be included in a BCP or BC/DR Plan?
A BCP should include the organsation’s approach to ensuring business operations can and will continue in the event of a threat, regardless of size. This includes, but in not limited to:
- Responsible personnel and contact information
- Computerised systems and data restoration timelines
- Alternate methods to conduct work processes if the facility is not usable
- Strategies to recover and restore systems and data to continue work activities
- Methods and processes to deploy in response to potential threats (e.g., network outage, equipment failure, weather related event, outbreak/epidemic/pandemic, governmental action, protests)
- Requirements for periodic review and testing to ensure procedures are comprehensive, feasible and effective